Route to Market & Supply Chain Blog

In my local supermarket over the weekend I noticed something I had not seen or perhaps not noticed before. On the shelf I was expecting to relieve of my weekend beer was a propped up sign saying “We are sorry your choice is not available. We are…

Another telecommunications related tale rounds off my current trilogy of customer service mishaps. I really do hope this is the last one I experience as I have been on a run of really bad luck lately. However, I suspect a long, hot and sunny UK…

I recently wrote about how an airline dented its reputation with an overly fussy interpretation of on board baggage storage rules. In my poor customer service trilogy I now turn my attention to a well known global telecoms company. I will keep the…

This has not been a great week for customer service and from some very well known companies. People say things happen in threes and this week I have had 3 unexpectedly poor customer service experiences. Disappointment and irritation is always…

Cue the famously ominous theme music, "Approaching Menace" by the British composer Neil Richardson. A hushed, shadowy, darkened studio. Contestant number one leaves his competitors in the dark and walks in a moving beam of light to the famous black…

Some time ago I wrote about the way spreadsheets were undermining expensively assembled ERP’s in FMCG, Brewing and Pharmaceutical companies. They still are, by the way. Recently, a paper on Public Debt and Austerity published by 2 eminent Harvard…

I met the CEO of an FMCG drinks company at a recent charity event and with both being fans of the foaming ale we settled on a post main course discussion of all things beer. At this event I was not wearing my Enchange hat so the conversation was…

Do you find yellow dog biscuits stuffed in your window frames? Well, I’d expect such occurrences to be as rare as a squirrel with a nut allergy but I find it all the time. The house in Romania has mosquito nets on the windows as the summers are…

You have completed your weekly shop at one of the well-known International Key Accounts (IKA). Pushing your trolley around the well stocked aisles you selected what you needed and piled up the goodies. A full trolley this week as there were several…

This latest blog is unashamedly about football or soccer depending on where you live, but with a Supply Chain related theme. If football -the correct term, actually – is not your cup of steaming Lipton then thanks for clicking and see you next time.…

For people of a certain age from the UK the high calorie, nutty chocolate bar in a brown-blue-yellow wrapper made by Mars Inc will always be a Marathon (before you ask, the USA Marathon was a Curly-Wurly type product). Snickers just does not work…

I took a look at how technology has changed the way Supply Chains work in a previous blog. During my recent trip to foreign parts – yes, Birkenhead and most of UK is foreign to me now – I saw modern technology in action like I have never seen before…

Is anybody good at forecasting? Meteorologists have had centuries of trying and still the weather catches us by surprise. I think this is particularly so in UK where weather related discussions are an important part of daily life. If people paid no…

Back in the murky depths of time before the birth of humanity and Supply Chains, only dinosaurs roamed the Earth. Fighting and killing their way around the bubbling, steaming globe before an asteroid cut short their existence, allegedly. Sharks,…

Our guest blogger Stefan Cucu returns with a blog about dancing...... Every year on my father’s birthday we eat the same cakes and say the same things. The things that are common but very important, e.g. the family and health. Then father blows out…