Route to Market & Supply Chain Blog

That is an astonishing amount of food waste. Tesco in the UK has held its hands up and admitted it has generated 30,000 tonnes of food waste in the first 6 months of 2013. If that waste rate continues unabated it will reach an enormous 60.000 tonnes…

Flying stopped being fun a long time ago. To travel even the shortest distance you have to check hours before the flight and then you seem to queue endlessly until you arrive at your destination. Security checks demand your coat, shoes, belt, false…

What supply chains are meant to do has been very well documented but source, plan, make deliver disciplines are the core activities. Add in a potential warehousing and logistics role and if the company is forward thinking, a customer logistics role…

Last week was spent enjoying the weather in UK as I moved the heiress into her third new student house in 3 years. This time the house has 9 – yes nine – residents which must make it a no go area for anyone above the age of 25 unless wearing…

In my local supermarket over the weekend I noticed something I had not seen or perhaps not noticed before. On the shelf I was expecting to relieve of my weekend beer was a propped up sign saying “We are sorry your choice is not available. We are…

Another telecommunications related tale rounds off my current trilogy of customer service mishaps. I really do hope this is the last one I experience as I have been on a run of really bad luck lately. However, I suspect a long, hot and sunny UK…

I recently wrote about how an airline dented its reputation with an overly fussy interpretation of on board baggage storage rules. In my poor customer service trilogy I now turn my attention to a well known global telecoms company. I will keep the…

This has not been a great week for customer service and from some very well known companies. People say things happen in threes and this week I have had 3 unexpectedly poor customer service experiences. Disappointment and irritation is always…

Cue the famously ominous theme music, "Approaching Menace" by the British composer Neil Richardson. A hushed, shadowy, darkened studio. Contestant number one leaves his competitors in the dark and walks in a moving beam of light to the famous black…

Some time ago I wrote about the way spreadsheets were undermining expensively assembled ERP’s in FMCG, Brewing and Pharmaceutical companies. They still are, by the way. Recently, a paper on Public Debt and Austerity published by 2 eminent Harvard…

I met the CEO of an FMCG drinks company at a recent charity event and with both being fans of the foaming ale we settled on a post main course discussion of all things beer. At this event I was not wearing my Enchange hat so the conversation was…

Do you find yellow dog biscuits stuffed in your window frames? Well, I’d expect such occurrences to be as rare as a squirrel with a nut allergy but I find it all the time. The house in Romania has mosquito nets on the windows as the summers are…

You have completed your weekly shop at one of the well-known International Key Accounts (IKA). Pushing your trolley around the well stocked aisles you selected what you needed and piled up the goodies. A full trolley this week as there were several…

This latest blog is unashamedly about football or soccer depending on where you live, but with a Supply Chain related theme. If football -the correct term, actually – is not your cup of steaming Lipton then thanks for clicking and see you next time.…

For people of a certain age from the UK the high calorie, nutty chocolate bar in a brown-blue-yellow wrapper made by Mars Inc will always be a Marathon (before you ask, the USA Marathon was a Curly-Wurly type product). Snickers just does not work…