--- title: RtM & Supply Chain Blog | KPI description: KPI | Enchange is an international supply chain & RtM consultancy. Learn more about our 20 Step to RtM Excellence methodology and find useful resources to improve your supply chain operations. image: //supplychain.enchange.com/Portals/85647/images/S&OP%20teamwork%20and%20sales%20forecasting-resized-600.JPG --- [Login](https://www.enchange.com/login/) - - - - [![Enchange](https://supplychain.enchange.com/hubfs/Enchange_October2019/Image/logo.png)](https://www.enchange.com/) # Route to Market & Supply Chain Blog Welcome to our blog! We are passionate about Route to Market and supply chain management and we are delighted to share our thoughts with you. We would like to hear from you too, so please comment on our posts or [**contact us**](https://www.enchange.com/contact-us/). ## Latest Posts ## [FMCG: Operations, Sales & Cash Flow Struggles](https://supplychain.enchange.com/fmcg-operations-sales-cash-flow-struggles) Dave Jordan Thu, Apr 10, 2025 Feeling good? On a daily basis the amount of care we give to the human body is remarkably little. When you are feeling good the best the body can hope for is a shower, a brush of the teeth and a slap of moisturiser. What else? Haircut and manicure… ## [FMCG Supply Chain: The Key Players](https://supplychain.enchange.com/fmcg-supply-chain-the-key-players) Dave Jordan Thu, Mar 27, 2025 T.E.A.M - everybody achieves more? Eventually, the success of a manager really depends on their team and how they interact and support each other. In business, your people will be required to work in teams if success is to be achieved. Each team… ## [FMCG Call Centre Shenanigans](https://supplychain.enchange.com/fmcg-call-centre-shenanigans) Dave Jordan Wed, Feb 12, 2025 Your call is important to us.... Previously, we looked at how some companies are economical with the truth when it comes to measuring Customer Service. Today we take a look at how your telephone face to the customer can be helping or hindering your… ## [FMCG - 7 Top Tips To Tip-Top Customer Service](https://supplychain.enchange.com/fmcg-7-top-tips-to-tip-top-customer-servic) Dave Jordan Wed, Jan 29, 2025 Service with a smile? Do FMCG companies delude themselves on Customer Service (CS) performance? I think some companies are guilty of this but may or may not know it is happening! Whatever service related Key Performance Indicator (KPI) you measure,… ## [FMCG Performance Scorecard: Hiding in plain sight!](https://supplychain.enchange.com/fmcg-performance-scorecard-hiding-in-plain-sight) Dave Jordan Wed, Dec 04, 2024 Plane sight When travelling by air, my personal preference is to take only one plane to my final destination, where possible. I know this is more expensive than journeys with connections but I find it a much better overall experience given the… ## [Time for Action - Confused by FMCG data & information?](https://supplychain.enchange.com/time-for-action-confused-by-fmcg-data-information) Dave Jordan Wed, May 15, 2024 Who coined that irritating term “Big Data”? How did we get there without normal sized data, slightly larger data, large data and bordering on big data? People working in or associated with extended Supply Chains may seem obsessed by data yet data… ## [Top 10 Tips for FMCG Intensive Care Recovery KPIs](https://supplychain.enchange.com/top-10-tips-for-fmcg-intensive-care-recovery-kpis) Dave Jordan Wed, Nov 24, 2021 The Enchange Supply Chain House; the one-stop shop for all of the elements you need to achieve supply chain excellence. In previous articles we have looked at what your FMCG supply chain needs in order to be competitive in the market. However, what… ## [Top 10 Tips to Effective IT Enablers in S&OP](https://supplychain.enchange.com/top-10-tips-to-effective-it-enablers-in-sop) Dave Jordan Tue, Sep 21, 2021 The Enchange Supply Chain House; the one-stop shop for all the elements you need to achieve supply chain excellence. In successful FMCG companies, Sales & Operational Planning (S&OP) is the flexible glue that holds your processes together, ensuring… ## [FMCG Supply Chain Language - what do we really mean?](https://supplychain.enchange.com/fmcg-supply-chain-language-what-do-we-really-mean) Dave Jordan Fri, Jul 16, 2021 If you are being honest you have probably sat bored in an airport lounge waiting for your inevitably delayed flight and listened in on a nearby conversation. Go on, admit it! If the discussion topic on which you are eavesdropping is not one with… ## [FMCG KPIs: Performance improvement or blame-storming?](https://supplychain.enchange.com/fmcg-kpis-performance-improvement-or-blame-storming) Dave Jordan Tue, Mar 30, 2021 Once upon a time I worked in a well-known detergent powder factory in the north of England which has now sadly closed. The factory manager at the time must remain nameless but he had a habit of dragging people from the R&D Laboratory to show off his… ## [Supply Chains: Do you use data or information?](https://supplychain.enchange.com/fmcg-supply-chain-do-you-use-data-or-informatio) Dave Jordan Wed, Mar 03, 2021 Who coined that irritating term “Big Data”? How did we get there without normal sized data, slightly larger data, chubby data and bordering on big data? People working in or associated with extended Supply Chains may seem obsessed by data yet data… ## [Extended Supply Chain - What do all those initials really mean?](https://supplychain.enchange.com/bid/35622/fmcg-supply-chain-what-do-all-those-initials-really-mean-2) Dave Jordan Thu, Feb 25, 2021 Is it just me or does FMCG life seems to be increasingly full of initials? New examples seem to pop up on a weekly basis with COVID-19 being top of mind currently. In line with many business functions Supply Chain and other functions use multiple… ## [Top Ten COVID Intensive Care Recovery KPIs](https://supplychain.enchange.com/top-10-covid-intensive-care-recovery-kpis) Dave Jordan Thu, Jan 21, 2021 On a daily basis the amount of care we give to the human body is remarkably little. When you are feeling in good shape, the best the body can hope for is a good wash, a brush of the teeth and a slap of moisturiser. What else? Haircut, skin peel and… ## [10 Top Tips To Tip-Top Customer Service in FMCG, Drinks & Pharma](https://supplychain.enchange.com/bid/37778/7-top-tips-to-tip-top-customer-service-in-fmcg-drinks-pharma-0) Dave Jordan Mon, Aug 06, 2018 Do FMCG, Drinks & Pharma Companies delude themselves on Customer Service? I think some may well be doing this and may or may not know it! Whatever service related KPI you measure, the KPI is designed to asses how you are performing both internally… ## [FMCG & Pharma: Top 10 Tips for a Tip Top Supply Chain](https://supplychain.enchange.com/bid/50039/fmcg-pharma-top-ten-tips-for-a-tip-top-supply-chain) Dave Jordan Mon, Jul 16, 2018 Only a few months into the year and I am hearing the same old complaints about the economy and business being in general ill health. However, there is a new recurring theme which popped up at various parties and gatherings over Easter; “my company… [All posts](https://supplychain.enchange.com/all) [Next](https://supplychain.enchange.com/topic/kpi/page/2) ### Subscribe Here! 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