Route to Market & Supply Chain Blog

The annual Supply Chain “Oscar’s” have been announced by Gartner for 2014. I list the top 10 here but to see the full list of top 25 global Supply Chains please click and surf here. Apple McDonald's Amazon.com Unilever Procter & Gamble Samsung…

Recognition. Everyone needs to feel a bit of warmth and appreciation at some stage at home and work or life can be a bit of a drudge. Recognition of an achievement or responsibility can take various forms. At school, recognition as the class Milk…

In a development similar to buying your first colour TV (yes my dear daughter, we watched black & white telly) or the first microwave cooker, I have finally bought a Smartphone. This is a significant step as my previous sets have all been robust, no…

The year-end Christmas rush is about to gear up once more. Despite the ropey economic conditions people will still find ways to spend as much money as possible – that they don’t have - over the holiday build up and the inevitable “everything must…

Another telecommunications related tale rounds off my current trilogy of customer service mishaps. I really do hope this is the last one I experience as I have been on a run of really bad luck lately. However, I suspect a long, hot and sunny UK…

I recently wrote about how an airline dented its reputation with an overly fussy interpretation of on board baggage storage rules. In my poor customer service trilogy I now turn my attention to a well known global telecoms company. I will keep the…

In my blog post Reasons for establishing S&OP in Mobile Telecoms, I recounted a success story of S&OP in a mobile telecoms company. I then went on to discuss the principles of S&OP design in the post Learn the 8 Basic Principles of S&OP in Mobile…

In an earlier blog Reasons for establishing S&OP in Mobile Telecoms, I recounted a success story of S&OP in a mobile telecoms company. Reasons for establishing S&OP in Mobile Telecoms. I continued my dialogue with the Senior Telecoms Executive –…

I have two recent stories to tell. Story 1 Recently I was chatting to a Senior Executive in a mobile telecommunications company. We first met about a decade ago when he was the Supply Chain Director for an FMCG multinational in Kenya. The…