I continued my dialogue with the Senior Telecoms Executive – let’s call him Colin. His company operates in several markets in Africa.
The challenge we set ourselves was to design an S&OP process for a mobile telecoms company.
In the first instance we explored some of the basic features of S&OP.
Mike: Do you remember how we started in your last organisation? (Colin used to work for an FMCG multinational in Africa.)
Colin: I seem to remember we started with some principles.
Colin: So what are the basic principles of S&OP in mobile telecoms.
Mike: To a great extent the same basic principles apply in mobile telecoms than they do in any other type of business.
Colin: How can that be? Mobile telecoms is an entirely different business.
Mike: You are confusing process design with basic principles. While the design of S&OP in a mobile telecoms business is different, the basic principles still apply.
We then spent some time discussing the basic principles of S&P in any business and tested these assumptions in mobile telecoms.
Here is the list of 8 Basic Principles of S&OP in Mobile Telecoms:
S&OP is a collaborative cross functional process that engages all functions to produce an integrated set of plans that all are committed to support.
The plans cover a sufficient time horizon to enable resource planning & support the annual & strategic planning processes.
Its purpose is to balance demand & supply in the supply chain.
It is performed periodically – monthly or weekly.
It aligns operational plans to high level business & strategic plans.
It can be implemented at a market, regional or global level.
At its core is a single set of numbers for the business.
It uses standardised processes, calendars of events & meetings & KPIs.
There then followed a further discussion about the design of S&OP in mobile telecoms.
I will; discuss this in a later blog.