Route to Market & Supply Chain Blog

What supply chains are meant to do has been very well documented but source, plan, make deliver disciplines are the core activities. Add in a potential warehousing and logistics role and if the company is forward thinking, a customer logistics role…

The CEO/GM/”head honcho” or whatever “big boss” is to the local company plans a visit to your territory. These events are usually planned well in advance to get fixed in the diaries of the senior people and if such a visit is a rarity you must…

Do you remember those long running TV advertising campaigns for probably/possibly the best lager/beer in the world? The specific advert from the UK that sticks in my mind is the one where Mr. Middle Manager is leaving the office for the evening when…

I crossed a border in Eastern Europe recently and although the private and car traffic sailed through without delay there were a surprising number of trucks parked in a snake on the approach roads. Both countries are in the EU so I guess someone was…

Let me get straight to the point on this one. Why do so many FMCG mrgers or acquisitions frequently result in the apparent death-knell of once proud and promising brands? I am not going to name any names but if you think about it there have been…

Last week was spent enjoying the weather in UK as I moved the heiress into her third new student house in 3 years. This time the house has 9 – yes nine – residents which must make it a no go area for anyone above the age of 25 unless wearing…

Imagine Manchester United needed to score 5 goals in the last match of the season to win the English Premier League yet they do not start attacking with any intent until the 80th minute. Or the England cricket team needing to take 6 wickets to win a…

“There is always somebody worse off than you” is a commonly rolled out piece of wisdom when somebody thinks life is unfair or hard. In reality this wisdom applies to all but the most unhealthy, unfortunate or poorest people on the planet but in the…

In my local supermarket over the weekend I noticed something I had not seen or perhaps not noticed before. On the shelf I was expecting to relieve of my weekend beer was a propped up sign saying “We are sorry your choice is not available. We are…

Another telecommunications related tale rounds off my current trilogy of customer service mishaps. I really do hope this is the last one I experience as I have been on a run of really bad luck lately. However, I suspect a long, hot and sunny UK…

I recently wrote about how an airline dented its reputation with an overly fussy interpretation of on board baggage storage rules. In my poor customer service trilogy I now turn my attention to a well known global telecoms company. I will keep the…

This has not been a great week for customer service and from some very well known companies. People say things happen in threes and this week I have had 3 unexpectedly poor customer service experiences. Disappointment and irritation is always…

Recently I looked at how Enchange has been helping companies understand Supply Chain challenges through the use of music and verse. Our cultural theme continues here through the use of simple stories exposing some common problems encountered in FMCG…

From personal experience I know how difficult it can be to enable sustainable change in the extended Supply Chain. Communicating change is hard enough but actually seeing it happen and being maintained is a tough task for most companies. Even though…

When you are absorbed in a competitive fast moving consumer goods business there is never a good time to take holidays. Those long awaited training courses always appear on the agenda at a critical launch period or at a difficult month or quarter…