Route to Market & Supply Chain Blog

“There is always somebody worse off than you” is a commonly rolled out piece of wisdom when somebody thinks life is unfair or hard. In reality this wisdom applies to all but the most unhealthy, unfortunate or poorest people on the planet but in the…

In my local supermarket over the weekend I noticed something I had not seen or perhaps not noticed before. On the shelf I was expecting to relieve of my weekend beer was a propped up sign saying “We are sorry your choice is not available. We are…

Another telecommunications related tale rounds off my current trilogy of customer service mishaps. I really do hope this is the last one I experience as I have been on a run of really bad luck lately. However, I suspect a long, hot and sunny UK…

I recently wrote about how an airline dented its reputation with an overly fussy interpretation of on board baggage storage rules. In my poor customer service trilogy I now turn my attention to a well known global telecoms company. I will keep the…

This has not been a great week for customer service and from some very well known companies. People say things happen in threes and this week I have had 3 unexpectedly poor customer service experiences. Disappointment and irritation is always…

Recently I looked at how Enchange has been helping companies understand Supply Chain challenges through the use of music and verse. Our cultural theme continues here through the use of simple stories exposing some common problems encountered in FMCG…

From personal experience I know how difficult it can be to enable sustainable change in the extended Supply Chain. Communicating change is hard enough but actually seeing it happen and being maintained is a tough task for most companies. Even though…