Route to Market & Supply Chain Blog

Do FMCG, Drinks & Pharma Companies delude themselves on Customer Service? I think some may well be doing this and may or may not know it! Whatever service related KPI you measure the aim is designed to see how you are performing both internally and…

After two incidents (three really) of poor Customer Service on the same day I felt compelled to put fingers to keys and share the experience! All of you working in FMCG, Drinks or Pharma - amongst others – should look closely at how your Customer…

So, we have reached April and Q1 is already done and dusted; how were your results? Be honest, did you push, push, push to make last year’s final number and shoot yourself in the foot for Q1? From what I understand very few companies will have had a…

Everyone involved in selling any type of beverage looks forward to those hot, hot days of summer when the sun is shining and drinks are moving quickly off shelves and out of coolers. This is a time when sales people can relax a little and let the…

The majority of Supply Chain Director-level openings paint a picture of dynamic, forward thinking companies already operating at top performance and requiring you just to “keep the ball moving”. This is not always the case so I wonder how an advert…

Why don’t people just do what they say they will do? This, in a nutshell, was the substance of a discussion I had last week with a senior supply chain executive of a Fortune 500 FMCG multinational. It is also similar to many conversations I have had…