Route to Market & Supply Chain Blog

They think it's all over! The ink is drying on the deal, the celebratory champagne corks have been popped and the sharp-suited lawyers have gone off to spend their small fortunes. The projected negotiations to thrash out a deal to buy, sell or merge…

Who let the dogs out? If you lived in or visited Bucharest about 10 years ago you will have seen one or two stray dogs hanging around the city. Actually, a lot more than one or two, there were hoards of them. In 2010 a proposal was made to organise…

Your call is important to us.... Previously, we looked at how some companies are economical with the truth when it comes to measuring Customer Service. Today we take a look at how your telephone face to the customer can be helping or hindering your…